BTM Short Term Cert: User Support - Option 3
User Support
In our rapidly changing world, business and technology are more interconnected than ever – and when the system breaks down, people with strong computer skills are needed. The User Support career pathway in the Business Technology Management (BTM) program prepares students for roles providing technical assistance to employees and customers.
If you’re a natural problem-solver, a computer whiz or are just interested in the future of business, the User Support pathway might be the right choice for you. Washington state boasts one of the nation’s highest employment levels for user support specialists, and the 5th-largest average salary as well, according to the Bureau of Labor Statistics. Start your career with Seattle Central College.
| User Support Curriculum | ||
|---|---|---|
| Prefix | Course | Credits |
| NET 120 | Network Essentials | 5 |
| ITC 134 | Computer OS | 5 |
| ITC 140 | Computer Hardware | 5 |
| BTM 240 | Applied Database Design* | 5 |
| CIS 197 | Computer Support Internship | 5 |
| BTM 275 | Computer User Support | 5 |
| *BTM 240 is required for this pathway | ||
| Total | 20 | |
How to Get Started
The User Support career pathway option is available to students enrolled in the Business Technology Management program, which includes the option of earning short-term certificates or an Associate of Applied Science degree.
Course Planning
In addition to specialized training, you will learn the business and office skills you need for entry-level work in the field.